The Association of TeleServices International (ATSI) is the trade association for providers of telecommunications and call center services, including telephone answering and message delivery, across North America and the UK.

At their recent conference in Detroit, ATSI honored Birmingham’s Jefferson County Medical Foundation Trust with the 2024 Award of Excellence. This was the 7th year that Jefferson County Medical Foundation has received the award.

ATSI contracts with independent judges to evaluate message services over a six month period. The scoring criteria includes:

• Response time.

• Courteousness of the representative.

• Accuracy of the call.

• Knowledge of the account.

• Overall impression of the call.