Customer Service: Lessons Learned From A Cruise

Aug 13, 2012 at 11:23 am by steve

For our 25th wedding anniversary, my wife and I took an Alaskan cruise. The thing that impressed me throughout the trip was the incredible level of customer service we receive.... Read More

The Literary Examiner

Aug 13, 2012 at 11:21 am by steve

Island Practice by Pam Belluck c.2012, PublicAffairs 25.99     / $29.00 Canada 25.100  275 pages   Superman can do anything. He can outrace.... Read More

New Possibilities for Hospital and Physician Alignment

Aug 13, 2012 at 11:20 am by steve

No governmental or private effort at comprehensive healthcare reform can succeed without more closely aligning the interests of physicians and hospitals in order to promote be.... Read More

Cooper Green Is Now a Digital Hospital

Jul 10, 2012 at 05:10 pm by steve

With the potential for millions in meaningful-use incentive reimbursements, Cooper Green put themselves on the fast track for implementing electronic health records (EHR) la.... Read More

Where Practices Fail to Get the Most from Their IT

Jul 10, 2012 at 05:08 pm by steve

When asked where practices make the most errors in using their IT, every expert’s first response mentioned the hiring of the IT person. “Don’t just use a fri.... Read More