Birmingham-based ProxsysRx has entered into a partnership with Talon Health Data Solutions aimed at reducing unnecessary hospital readmissions and improving patient satisfaction scores (HCAHPS) through their comprehensive omnichannel communication Pharmacy as a Service (PaaS) program.
As an extension of the health system or hospital care continuum, the PaaS program was developed as a post-discharge synchronized care solution for patients. With the ProxsysRx-Talon system, Care Coordinators connect directly with the patient shortly after discharge to review their treatment plan. Each patient works with their assigned Care Coordinators to address any prescription adherence concerns, identify and resolve treatment barriers and ensure follow-up appointments with providers. The program supports patients with one or more chronic conditions and directly addresses factors that put patients at high risk of hospital readmission, including social determinants, medication-related issues, and medical complications.