BMN Blog

NOV 20
Nine Tips to Improve Employee Engagement By Perian Cabral, CMPE, PHR-SHRM in Business

Are you struggling to keep your employees engaged? Are you aware of the factors that impact engagement in the workplace? Often, we assume that if employees like their jobs, they will be fully engaged at work, but in reality, healthy workplace engagement extends beyond job satisfaction. Engaged employees not only enjoy their jobs, but are also motivated to work toward a common goal aligned with their company’s vision. It’s a big-picture formula that involves both the organization and management.

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OCT 22
Enhancing Your Practice’s Patient By Janet Miller Day, MBA, CMPE in Business

According to the Medical Group Management Association (MGMA), the fourth most challenging issue in practice management is collecting from self-pay and high deductible patients. With patient payments representing a growing portion of practice revenue, re-engineering how patient collections are approached is crucial to practice success.

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AUG 06
The Amazon-ification of Healthcare By Joni Wyatt, MHA, MHIA, CPHIMS, FHIMSS, Healthcare Advisor in Business

Yesterday, I received a text from my eye doctor informing me that I have not scheduled my yearly exam and need to make an appointment. The notification was an electronic version of the Annual Patient Postcard reminders. But unlike the old postcards, the text included links to automatically call the office or direct me to visit self-scheduling. Booking that appointment has been on my to-do list for weeks, but I seem to only remember to do it after the office has closed. Yet, with one click and about two minutes of my time, the mission was accomplished. That’s when it dawned on me – healthcare is going “Amazon.”

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JUN 19

Sound processes are essential to the success of any business. This is even more important in healthcare, where the ever-changing environment makes process improvement vital in order for a practice to prosper.

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MAY 08
Listening to Improve Relationships and Outcomes By Margaret Cook, CMPE – Healthcare Advisor, Kassouf & Co., P.C. in Business

As our society transitioned to mobile phones, a frequently overheard question and related advertising theme was “Can you hear me now?”

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MAR 13

Like customers in most other industries, patients are turning to the internet to learn about physicians before seeking treatment. The following tips will help your practice manage your physician’s online identity in order to maximize the benefit and reduce the risks associated with online information.

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JAN 22
Hyper Adoption – Too Many Options, So Little Time By Joni Wyatt, MHA, MHIA, CPHIMS, FHIMSS in Business

In 2016 Forrester Research analysts focused their attention on emerging social phenomenon in consumer behavior. They identified several key social trends that are impacting our industry’s ability to adapt to changing policy, market trends and patient needs. One trend they observed was the rapid adoption of new solutions and the abandonment of solutions that didn’t immediately provide value. This trend was seen across all industries.

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AUG 07

Many Alabama providers participated in the Quality Payment Program in 2017, under MIPS (Merit Based Incentive Program). A handful participated in a MIPS APM (Alternative Payment Model), which is a baby step towards alternative payments, but still left the participants free from downside risks. As we pass the half-way point for the 2018 performance period, exploring risk bearing programs is on the rise.

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