With more healthcare organizations moving to VoIP (Voice-over-Internet Protocol) for their phone and communication needs, it’s important to understand the technology and how to make it work for your business needs. So let’s start with the basics.
What is VoIP?
VoIP technology allows voice calls to be digitized and transmitted over Internet Protocol (IP) networks, such as internet, rather than through regular telephone circuits.
A significant advantage of transmitting calls this way is that it uses the connectivity of the web, allowing calls to be made to virtually anywhere there is an Internet connection and telephony software or device.
The experience of VoIP calls is so much like a regular phone call that most people are not aware they’re using an IP network. Often, the sound quality of VoIP calls is much better than traditional phone lines. On the surface, everything functions like a normal phone system — it just all takes place over the internet instead of a traditional landline which has many advantages.
Hosted VoIP is fully managed by a provider, meaning the customer does not have to maintain any of the equipment needed to support their VoIP services.
Hosted VoIP breaks down silos between email, video, phone calls, and instant messaging because they’re all integrated into one system. This integration provides businesses of all sizes efficiencies in communications that are not readily available with traditional phone systems.
Organizations often save money by switching to VoIP service simply because they avoid paying for an Internet connection and maintaining a traditional phone system.
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