VoIP is a game-changer for the healthcare industry’s communication landscape, allowing for quicker, more reliable communication. However, it also brings with it a multitude of HIPAA concerns that can be confusing to navigate.
“VoIP is a wonderful tool for communicating until it’s not set up correctly and costs a company thousands in HIPAA fines,” says Robbie Morris, who is a cybersecurity expert with the C Spire. Among VoIP’s rich features are voice messages transcribed into email, call recording, fax to email and more. However, these features also create electronic data of patient information. “When electronic data containing confidential patient information is created and stored on the VoIP system, it is subject to HIPAA compliance,” Morris says. “But there is no need to be alarmed if your VoIP provider is knowledgeable and capable of protecting this data. You just need to make sure that they have the expertise to keep you compliant.”
The VoIP features that can create electronic patient data are:
“Some VoIP providers simply turn off these features to ensure a healthcare organization is compliant. Not using features that you likely paid for is not a good solution and reduces the usefulness of VoIP as a communication tool. If you have partnered with a smart hosted voice provider, you can ensure it is HIPAA compliant,” Morris says.
Steps that all VoIP providers should take to keep patient data safe:
“The C Spire Business team takes additional steps to ensure HIPAA compliance with the organizations we are in partnership with,” Morris says.
Steps C Spire takes to ensure HIPAA compliance:
Learn how C Spire can help your organization be successful by contacting us at firstname.lastname@example.org.
CONSIDER IT MANAGED. C Spire Business is the nation’s first full-stack managed solutions provider, capable of offering advanced connectivity, cloud, software, hardware, communications, professional services, cybersecurity, business continuity, and technology support in a single, seamless IT solution portfolio. The result is smarter. Faster. More secure. From desktop to data center, we meet you wherever you are and take on your biggest technology challenges.
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