Is your EHR application in the cloud or are you considering moving to a cloud based provider? If so ensuring that you know the providers processes for data backup, disaster recovery and overall security are extremely important.
Over the last 15 months one of the top 3 EHR providers and an Alabama based data center provider have been hit with Ransomware which resulted in breach reporting for multiple clinics and incalculable hours spent by clinic staff recovering from the incidents, not to mention the loss of revenue incurred. During the same timeframe 3 cloud based EMR providers had lengthy outages due to Amazon cloud services being unavailable.
Security breaches will occur as well as intermittent cloud outages no matter how strong the processes to alleviate them are. But having the knowledge of several critical items before you sign a contract for services will at a minimum, give you the knowledge of what to expect.
These questions will not prevent a “worse case” issue from occurring however if the answers are known and in your vendor contract they will at a minimum provide you with the information to be able to manage expectations should it occur and for those of you considering moving to the cloud, critical information on whether to do it.
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